People | Customer Technical Service

At UBIS, our Customer Technical Service (CTS) team ensures that our customers succeed with our products. We provide expert guidance, problem-solving support, and technical solutions to strengthen customer satisfaction and trust.

 
As a solutions partner, the CTS team collaborates closely with Sales, R&D, and Operations to address customer needs, troubleshoot issues, and deliver value-added services. By understanding challenges and offering practical solutions, we help customers achieve their goals while enhancing UBIS’s reputation.

Among other things, you’ll be responsible for :

  • Providing technical support and guidance to customers
  • Troubleshooting and resolving product-related issues
  • Collaborating with Sales and R&D to meet customer requirements
  • Conducting product training and knowledge-sharing sessions
  • Gathering customer feedback to drive continuous improvement
  • Supporting the development of innovative solutions for customer success

Career Growth

CTS team members receive targeted development in technical expertise, problem-solving, and customer engagement. You’ll gain exposure to diverse industries and advanced product knowledge to advance your career in technical service leadership.

UBIS Disciplines

The Customer Technical Service discipline ensures that UBIS provides exceptional technical support to customers, helping them achieve optimal results with our products. It bridges the gap between product development and customer application, ensuring satisfaction and loyalty.

It covers several key areas:

Technical Suppport

Assisting customers with product application, troubleshooting, and
resolving technical issues.

Training & Advisory

Providing guidance, workshops, and knowledge sharing to help customers use products
safely and effectively.

Collaboration with Internal Teams

Working closely with Sales, R&D, and Quality to
deliver solutions tailored
to customer needs.